We can now offer Medicare-supported telepsychology services for Australians living in remote locations. To see if you’re eligible, all you need to do is enter your residential address on the DoctorConnect website and confirm that you’re located in Modified Monash Model region 4 through to 7. With a valid referral from your GP, all ten of your Medicare supported psychology sessions can be accessed through videoconference sessions. If you would like to find out more, send us a quick email.

In terms of hardware, all you need is a webcam, a reliable computer (or smart device), and a reasonable connection to the Internet. Often the easiest way to connect is via Skype using the webcam to see and speak in real time, much like a face to face conversation. It is also helpful to have a headset on stand-by for an audio call if the video drops out. Chat-based communication can also be useful for those who are comfortable expressing themselves in writing. To begin this process, we usually ask that people prepare a short (one page) email providing a little background and telling us what you might like to get out of therapy.

Our standard fees apply for all online consultations. If you’re wanting to access sessions privately without a Medicare referral, then make sure you check with your private health insurer if they cover consultations prior to booking an appointment. Appointment times will need to be negotiated around time differences and additional information about your location may be requested for duty of care. If you have any questions just ask.

Note: Online therapy services are not available for people living in North America.